(4.4 / 5)15+ Ratings

Big W Reviews

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Overall Rating

4.4
15 Reviews
  • 556%
  • 444%
  • 30%
  • 20%
  • 10%

About Big W

BigW.com.au is the online platform for Big W, a popular retail chain in Australia. The website offers a wide range of products at affordable prices, from clothing and electronics to homeware and toys.

The site is designed to provide a convenient shopping experience, with features such as product search, online ordering, and home delivery. Customers can browse through various categories, including toys, women's clothing, men's clothing, kids and baby items, home and appliances, books, tech and audio, gaming, sports and leisure, pet food and care, health and beauty, party items, cleaning and household essentials, and snacks and drinks.

One of the key features of the site is the Everyday Rewards program. Customers can collect points for every dollar spent, which can be used for future savings. The site also offers regular deals and discounts on a wide range of products.

In addition to its wide product range and rewards program, BigW.com.au is committed to sustainability and community support. The company is taking steps to protect the environment through more sustainable packaging and waste reduction. It also invests in local programs to help those in need.

Overall, BigW.com.au is a one-stop shop for customers looking for value, convenience, and a wide product range.

Big W Pros & Cons

Pros of bigw.com.au:

  1. Wide Product Range: Big W offers a diverse selection of products, including groceries, clothing, electronics, kitchenware, home appliances, kids' items, and food.
  2. Convenient Services: Free same-day pick-up and home delivery options make shopping easier for busy families.
  3. Everyday Rewards Program: Customers can collect 1 point for every $1 spent in-store and online, redeemable for future savings.
  4. Price Match Policy: Big W price matches with competitors both online and offline, ensuring customers get the best deals.
  5. Flexible Return Policy: A 90-day return policy for change of mind provides flexibility for customers.
  6. Community Involvement: Big W is committed to having a positive impact on the communities they serve, investing in local programs.
  7. Variety of Payment Options: Customers can choose from Afterpay, PayPal, Zip, Everyday Pay, and credit card options for payment.

Cons of bigw.com.au:

  1. Confusing Online Store: Some customers find the online store confusing, with products not always available in-store and vice versa.
  2. Limited Product Range Online: While the physical store offers a wide range, the online store has a more limited selection.
  3. Glitchy Ordering System: Some users have experienced issues with the online ordering system, such as not being able to see their selections before submitting the order.

Overall Score: Big W has an overall score of 4.2 out of 5 stars based on 67 reviews, indicating a high level of customer satisfaction.

Big W Coupon & Discount Codes

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Big W Customer Reviews (15)

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Robert Rowe
Robert Rowe
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Jul 12, 2024
Walter Martin
Walter Martin
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Jul 11, 2024
Nancy Casas
Nancy Casas
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Jul 10, 2024
Jessica Burke
Jessica Burke
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Jul 10, 2024
Kiera Dickinson
Kiera Dickinson
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Jul 10, 2024
Kristen Richard
Kristen Richard
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Jul 9, 2024
Marshall Hall
Marshall Hall
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Jul 9, 2024
Nancy Vandyke
Nancy Vandyke
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Jul 8, 2024
Silvio Milano
Silvio Milano
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Jul 7, 2024
Leland Coward
Leland Coward
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Jul 6, 2024

Big W Customer’s Q&A

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Big W Features and Benefits

Big W is a one-stop shop for all needs, offering a wide range of products from groceries to clothing and electronics. Known for unbeatable deals and discounts, it provides value across the entire store every day.

The store offers Everyday Rewards, where customers collect 1 point for every $1 spent in store and online. These points can be used for future savings.

Big W also offers convenient services such as free same-day pick up and home delivery, making shopping easier for busy families. They also have a 90-day return policy for change of mind, providing flexibility for customers.

In addition, Big W is committed to having a positive impact on the communities they serve, investing in local programs to help those in need. They believe in creating a safe and inclusive workplace where every team member feels like they belong.

Lastly, Big W is big on family life, offering a one-stop party shop for all party needs, from unicorn decorations to color-themed parties. They understand that in a growing family, there's no such thing as a small day, and they are always there with everything needed to make every day a big day.

These are just a few of the key features and benefits of shopping at Big W. It's a store that's big on value, convenience, and community.

Big W Pricing

Big W, an Australian retail store, offers a variety of products at different price points. They have a program called Everyday Rewards Member Price. This program allows members to save on selected products marked with an Everyday Rewards Member Price in-store and online.

Members can enjoy $10 off a future shop every time they reach 2000 points. To get the Member Prices, one needs to shop for the products that are marked with an Everyday Rewards Member Price and scan their Everyday Rewards Card at checkout.

For online orders, the registered Everyday Rewards Card should be linked to the account before completing the transaction. Different offers are made available so members can enjoy Member Prices on a varied range of products.

In terms of delivery, the standard home delivery for most items starts with a flat rate of $9 in metro areas, $12 in regional areas and $15 in remote areas. Fragile and/or bulky items incur additional costs.

Moreover, Big W price matches with their biggest competitors both online and offline. If a lower advertised price on the exact same item is found elsewhere, a price match is likely as long as the product is in stock at the competing store.

Please note that the information provided is based on the latest available data and may vary.

Payment Method

BIG W offers a variety of payment options to suit every customer's needs. These include:

  • Afterpay: This option allows customers to 'Shop Now, Enjoy Now, Pay Later, Interest Free'. Afterpay offers interest free payment plans for online purchases at bigw.com and in store.
  • PayPal: This is a faster, safer way to shop online with confidence.
  • Zip: This gives customers the freedom to buy the things they love today. No fuss, no wait, no worries.
  • Everyday Pay: This is a new way to pay everyday. With Everyday Pay from Everyday Rewards, customers can add their Bank Cards and Gift Cards to their Everyday Rewards app to collect points and pay in one seamless and secure transaction.
  • Credit Card: Once products have been added to the shopping cart, payment for the order can be completed via credit card.

Please note that payment must be instant and orders will not be processed without prior payment.

Big W FAQs

FAQ

Big W Alternatives

Here are the top 10 alternatives to bigw.com.au:

  1. kmart.com.au: Offers affordable homewares, furniture, electronics, toys, and kids clothing.
  2. target.com.au: Provides the latest women’s fashion, kids’ clothing, babywear, entertainment, toys, homewares, and more.
  3. myer.com.au: Australia's largest department store offering fashion, beauty, homewares, toys, gifting, and more.
  4. amazon.com.au: A global marketplace offering a vast selection of products across multiple categories.
  5. catch.com.au: Known for low prices on big brands in fashion, tech, beauty, grocery, sports, and more.
  6. ebay.com.au: An online auction and shopping website where people and businesses buy and sell a wide variety of goods and services.
  7. woolworths.com.au: An online supermarket offering groceries, home essentials, and more.
  8. coles.com.au: Another online supermarket providing groceries, home essentials, and more.
  9. officeworks.com.au: Specializes in office supplies, technology, furniture, and more.
  10. jbhifi.com.au: Offers consumer electronics, DVDs, music, games, and more.

These alternatives offer a variety of products and services similar to BIG W, catering to different customer needs and preferences.

FAQ

How To Open A Big W Account?

To open an account on bigw.com.au, follow these steps:

  1. Visit the BIG W website.
  2. Click on the "Sign in or join BIG W" option.
  3. Choose the "Register" option.
  4. Enter the required information such as First Name, Last Name, and Email address.
  5. Agree to receive marketing communications from BIG W and agree to BIG W's Terms & Conditions.
  6. Click on the "Submit" button to create the account.

Remember, any pop-up blockers active in the internet browser may need to be turned off. After successful registration, access to a great range of products for women, men, kids and babies as well as toys, home, electronics, gaming, DVDs and more at everyday low prices will be available. Enjoy shopping!

FAQ

Big W Return Policy?

BIG W has a 90 Day Change of Mind Returns Policy. Customers can return a product within 90 days of purchase for a refund or exchange, provided they have proof of purchase and the product is in its original and saleable condition and packaging, with all accessories included. The product should not have been worn or used and, if a perishable product, it should not be expired.

Returns can be processed at any BIG W store, including online orders. Refunds will only be made using the original payment method stated on the proof of purchase. Delivery fees paid for online orders are non-refundable for change of mind returns.

For faulty products, customers are entitled to a replacement, repair or refund. If the problem is major, customers can choose a refund or replacement. If the problem is not major, BIG W may choose to give a free repair instead of a replacement or refund if this is possible.

Please note that the 90 day change of mind returns policy does not apply to BIG W Market products.

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